How We Rate Casinos

At Tying The Knot, we've developed a comprehensive methodology to evaluate online casinos fairly and transparently. Our ratings help New Zealand players make informed decisions when choosing where to play. Here's exactly how we assess each casino, including Roobet.

1. Licensing & Regulation

A casino's licensing is the foundation of player protection. We prioritize casinos operating under reputable regulatory bodies, including:

• Malta Gaming Authority (MGA) - EU-based regulator with strict compliance standards
• UK Gambling Commission (UKGC) - One of the world's most rigorous licensing bodies
• Curaçao eGaming Authority - Well-established Caribbean license
• New Zealand Local License - Direct compliance with local regulations where available

We verify that licenses are current and valid. Unlicensed or poorly regulated casinos receive significantly lower ratings, as they offer minimal player protection and recourse in case of disputes.

2. Game Selection & Software Providers

A quality casino offers diverse gaming options from reputable software developers. We evaluate:

• Slots - Variety, themes, and RTPs from established providers
• Live Casino - Real-time games with professional dealers and multiple table limits
• Table Games - Blackjack, roulette, baccarat, and poker variants
• Software Providers - Microgaming, Evolution Gaming, Pragmatic Play, Play'n GO, and other tier-1 developers

Casinos with 500+ quality games from multiple providers score higher than those with limited selections or unknown developers.

3. Bonus Terms & Wagering Requirements

While bonuses are attractive, we examine the fine print carefully:

• Terms & Conditions - Clarity and fairness of bonus rules
• Rollover Requirements - Lower wagering multiples (25x-40x) are more player-friendly than 100x+
• Game Restrictions - Some games contribute less toward wagering; we check these limitations
• Maximum Cashout Limits - Unreasonable caps reduce bonus value significantly
• Expiry Periods - Tight time limits make bonuses harder to complete

We rate casinos that offer generous, transparent bonuses with achievable terms higher than those with predatory conditions.

4. Payment Methods & Withdrawal Speed

Players need flexible, secure payment options and quick access to winnings:

• Cryptocurrency - Bitcoin, Ethereum, and stablecoins for fast, borderless transactions
• E-Wallets - Skrill, Neteller, PayPal for convenient deposits and withdrawals
• Bank Transfers - Traditional banking methods where available
• Withdrawal Speed - Same-day or next-business-day processing is ideal; 3-5 days is acceptable

We also check for deposit and withdrawal limits, fees, and whether multiple methods are available for withdrawals.

5. Customer Support

Responsive, knowledgeable support is crucial when issues arise:

• 24/7 Live Chat - Available round-the-clock in English
• Email Support - Professional responses within 24 hours
• Phone Support - Direct contact for complex issues (bonus points if available)
• Response Time - We test support speed and quality of answers
• Knowledge Base - Comprehensive FAQs and troubleshooting guides

Casinos with multilingual support and sub-hour response times receive higher ratings.

6. Mobile Experience

Many NZ players enjoy gaming on mobile devices. We assess:

• Responsive Design - Website adapts seamlessly to smartphones and tablets
• Dedicated Apps - Native iOS or Android applications where available
• Loading Speed - Fast performance on 4G and WiFi connections
• Game Compatibility - Full game library accessible on mobile
• Payment Processing - Mobile deposits and withdrawals function smoothly

Casinos with optimized mobile experiences or quality apps score higher than those with clunky web-only interfaces.

7. Responsible Gaming Tools

Player safety and harm prevention are paramount. We check for:

• Deposit Limits - Ability to set daily, weekly, or monthly spending caps
• Loss Limits - Options to restrict losses over specific periods
• Self-Exclusion - Temporary or permanent account closure features
• Cooling-Off Periods - Mandatory breaks from gaming
• Reality Checks - Pop-up reminders of time and money spent
• Resources & Support - Links to gambling addiction helplines and counseling services

Casinos with robust responsible gaming frameworks demonstrate genuine commitment to player welfare.

8. Our Rating Scale

We rate casinos on a scale of 1 to 10, with the following breakdown:

• 9-10 (Excellent) - Top-tier casinos with strong licensing, great games, fair bonuses, multiple payment options, excellent support, and comprehensive responsible gaming tools. Highly recommended for NZ players.
• 7-8 (Good) - Well-established casinos that meet most criteria. Minor weaknesses in one or two areas, but overall solid choices.
• 5-6 (Average) - Casinos that meet basic standards but have notable shortcomings. Play with caution and review specific concerns.
• 3-4 (Below Average) - Significant issues with licensing, terms, or player protection. We recommend alternative options.
• 1-2 (Poor) - Unlicensed, untrustworthy, or predatory casinos. We strongly advise against playing here.

Our ratings are updated regularly as casinos evolve, and we reassess based on player feedback, regulatory changes, and new information. All scores reflect conditions as of 2026 and are specific to New Zealand players.